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Frequently Asked Questions

DonJoy and Aircast


CryoCuff IC

Q: Can the compression feature be turned off while it is running? 

A: You can adjust compression by loosening the straps on the pad. The system works by pumping water into and then draining the pad.  So the compression is automatic but varies with the amount of compression applied manually to the pad.  

Q: Can this also be used as a Gravity-Fed system if you don't plug it in?

A: Yes!

Q: Are the cuffs sterile to be used in the post-surgical dressing?

A: No the cuffs for this unit are not sterile.

Q: Looking at purchasing the Aircast cryo- cuff IC for the knee, size M. Does it come with an AC adapter for the car or can one be purchased?

 A: At this time AirCast does not offer a car adapter for the IC Cooler. If you need a cooler with a mobile option consider the Breg Kodiak w/ battery or the Thermazone system

Q: I have pins and anchors for a crushed elbow, will this be good for me?

A: As a good general rule, it is best to ask your orthopedic surgeon about how Cold Therapy will affect the desired rehab outcome. 

Q: Does this unit come with the power cord?

A: Yes, all motorized coolers come with a power cord. We do sell replacement power cords for most of our coolers for customers who misplace the power cord.

 Q: My Aircast Cold therapy machine seems to be clogged with something and will not pump up or compress like it did for my first shoulder. How can I try to clean it and remove what looks like maybe there is some mold in it? 

A: Call Aircast Product support at 888-405-3251 to see if they can troubleshoot the issue with you. If it is still not working, you may be able to just buy a new Shoulder cuff if the cooler is still working well.

 Q: Is unit plug-in or battery powered

 A: The Aircast Cryo IC cooler is a plug-in unit.

Q: Could you purchase an additional attachment?

 A: Yes! We have all cuffs available for purchase individually on the website.

Q: Does this unit come with the shoulder, knee, ankle and rib/back attachments?

A: The Cryo/Cuff IC cooler can be purchased with a specific cuff. When ordering, make sure to use the drop-down menu to select which specific cuff is needed.




Q: How long are the hoses on the Ossur cold rush unit

A: The hose that comes with the Ossur Cold Rush is 72 inches long. That is the longest hose of any cold therapy cooler. Each Ossur Cold Rush pad has an approximately 6-inch hose extension as well.

Q: Could you please provide the dimensions of the lumbar pad for the Ossur Cold Rush machine? I had surgery on my sacroiliac joint and am trying to decide between the lumbar and rectangular pads.

A: The dimensions of the Lumbar pad are 13"X9".

 Q: Does this model pulsate comparably to more expensive models, or just "compress"? 

A: The Ossur Cold Rush is a passive compression system i.e. the compression comes from the strapping on the pad. The Cold Rush is not an active compression machines. Consider the AirCast IC Unit as an alternative with active compression at this price point

Q: I have lost the power cord for my machine. Is it possible to order another one?

 A: Yes, we sell replacement power supply units for the Ossur Cold Rush. 

 Q: I'm a bit confused. Does this machine use only cold water or cold water and ice?

A: This machine uses ice and cold water.

Q: Is this battery or strictly electric

A: Electric only

Q: Do you sell the knee pads separately? Or can you direct me to someone who does? We already have your machine. 

A: Yes, you can just purchase the pads separately.

Q: Can you purchase a replacement pad?

A: Yes, here is the link to purchase replacement pads for the Ossur Cold

Q: What is your total cost for the Ossur Cold Therapy System with the right hip pad, and how much is shipping? Thank you.

A: $149.00. This is not a typo. 



Q: Is the knee pad included?

A: You have two great options for Breg: 1) Cooler 2) Cooler with Pad; 3) Just the Pads

 Q: My son bought a Polar Care Cube for his ACL surgery. My wife is going to have bunion surgery this week, do you have the fitting for a foot?

A: Breg does not make a specific forefoot pad. The Polar Knee pad is very similar to their universal pad and with velcro straps or an ace bandage would be a good choice.

 Q: Do you require a prescription?

A: Breg Polar Care devices are classified as Class II medical devices. A prescription or written order from your health care provider is required.

Q: Does the Kodiak product come with the battery pack?

A: The battery is sold as an optional accessory







SHOULDER ICE WRAP: ActiveWrap's Sm-MD shoulder ice wrap is the popular choice for youth, women and small frame individuals. The main difference is in the arm sleeve opening and the shorter adjustable chest strap with this model. If you happen to be a smaller frame bodybuilder with large arms please opt for our LG-XL size to accommodate your build.  For most adults, the best choice is the Lg-XL size for versatility. We can customize any shoulder by adding a smaller or larger chest strap to your order.

FOOT AND ANKLE HEAT ICE WRAP: - ActiveWrap® Foot and Ankle Ice Wrap can hold 2-3 packs comfortably in a wrap. Often times only one pack is needed during treatments (such as Achilles or Sever's Disease injuries) allowing you more size flexibility and the freedom to cycle extra packs in and out of the wrap for additional treatments. This allows for ice that is always ready without the wait for re–freezing. Support can be worn to increase warmth and circulation to the joint without thermal inserts.

Sizing Measurements

  • Xs Childs 3 and under; Childs elbow under 60 lbs SPECIAL ORDER
  • Small/Md Mens 3 to 10; Wmns 3-11
  • Large/XL Mens 10 and up; Wmns 11 and up

KNEE HEAT ICE WRAP: In general, most kids, women, and men under 140 lbs will fall under our Sm/Md size. To make certain, simply measure 3 inches above the knee and if you are under 17 inches around you will take a Sm/Md.

Everything over 17 inches we suggest a Lg/Xl wrap or X-Wide Model (that holds up to 3 packs). All thermal inserts are the same 7 x 10" inch size regardless of wrap size. Our Lg/Xl wrap is equipped with extra long compression straps to handle larger size legs and increased wrapping for more support to the joint. Our X-Wide is set up with a larger plush body and smaller straps to hold 3 packs at a time for more coverage around the knee for post-op or severe swelling indications. You can also add the XL 53" compression strap for more pressure if you prefer.


WRIST/HAND HEAT ICE WRAP: Our wrist/hand wrap is a universal one size fits most wrap. It can be used either left or right hand. The design is optimally applied with one therapy pack during a given treatment however you can utilize 2 with one pack on top and one on the bottom if desired. The wrist support is an effective ergonomic aid for CPU activities when one pad is placed under the palmar surface of the hand. Use without thermal inserts for continuous heat retention to the joint. This wrap is great for Carpal Tunnel Applications

BACK HEAT ICE WRAP:  The XS- MD size fits young adults all the way up to an adult waist of 34".  The Lg -XL is built for adult waists 35" up to 54". The product holds one large 7 x 10" hot/cold pack and can be worn for mild to moderate support around abdominal and low back areas.  The XL back covers more surface area with a 13.5' x10" pack

ELBOW HEAT ICE WRAP: The Xs-Sm Elbow Heat and Ice Wrap is for petite/small elbows and designed to deliver a low profile treatment usually unavailable to smaller limbs. The Md-Lg size is our most popular size for average size adult arms. The Xl is designed for individuals with big arms/biceps.

HIP ICE WRAP | HIP HEAT WRAP: This is a one size fits most. We have reduced the profile fit for 2017. You have an optional leg strap to secure pack when walking. 


What is Cryotherapy and the benefits of using a cold pack on injury- AnswerPractice of using cold therapy to aid in recovery. Ice is used immediately after an injury to prevent swelling and pain. It reduces pain and inflammation, limits scar tissue and decreases muscle contraction. Cold therapy reduces blood flow to the area which reduces bruising. When the involved area is reduced in temperature to around 60-61 degrees Fahrenheit nerve conduction is reduced resulting in a pain relief effect.

How long should I use cold therapy for? Answer: Up to 72 hours post-injury and you can ice up to 3-4 daily until the pain, swelling, throbbing subside.

Can I walk with my ActiveWrap Foot Wrap? Answer: YES…around the house. Simply remove the pouch underneath the arch and you have full flexibility of movement during treatment for Ankle, Achilles or injuries to the top side of the foot. Our knee/leg wrap also allows freedom of basic movement without slipping but is not designed for use during a workout.

How long do the ice packs stay cold? Answer: ActiveWrap® packs are designed to keep the optimally desired cold at the foot (between 40 to 50 degrees) for over 20' minutes when applied.  The standard recommended treatment time is 15'. Ice packs claiming to stay cold for several hours at a time are generally chemical based and reach temperatures that can be harmful to the skin and underlying tissue. Remember a colder pack does not mean a quicker recovery.

How long do the packs stay warm?  Small packs retain their warmth about 20 minutes however the benefits continue long past this when used inside our thermal heat retaining compress. Our compress locks in the pack's warmth for another full 20 minutes minimum after. Our large packs provide up to 40 minutes of warmth.

How long do my ActiveWrap Ice Packs last? Typically under every day clinical use 2-3 years before we recommend replacing the packs. 

What is the difference with your ice packs compared to basic drugstore ice packs? Answer: ActiveWrap® ice packs are uniquely manufactured to prevent "gel migration." This means that our gel material is elastic or rubbery by nature and can not be pushed or flattened from one side to the other. If you imagine a tube of toothpaste being pushed from the bottom up, this is how traditional gel packs have reacted under pressure. ActiveWrap® ice packs deliver a uniform blanketing treatment when used for both heat and or ice therapy. No bare spots...a big difference. 

Are the products Non-Toxic? Yes, all ActiveWrap® products are made with a food grade gel and registered with the FDA. 

How do I HEAT my ActiveWrap® packs? Remove from the nylon pouch and place in a shallow microwave container. Fill the container just enough to cover the pack and follow the time instructions located on the actual pack (see image below). Small packs typically heat in 1-1.5 minutes and our Large packs range from 1.5 - 2 minutes time. Upon removing from microwave, empty hot water out and test pack for heat following all precautions as per each pack.

Are ActiveWrap's designed for use during activity? Answer: ActiveWrap® is designed for before and after sport or therapy. However, our BACK wrap can be used during activity and as a lightweight compression support around the back.

Is there any kind of warranty? Answer: YES. The ActiveWrap® PAIN-FREE WARRANTY. All items are complete with a full one year warranty. The best in the business.

How do I clean my wrap? Answer: A simple fresh water rinse and hang dry will keep your wrap clean for years to come.

I use ice cubes and an elastic wrap in the gym…why should we use ActiveWrap? Answer: Why did we switch from horse-drawn carriages to automobiles? Modern materials and efficiency. Ice is often hard and sharp resulting in discomfort when compressed against the skin. This leads to an individual having to reduce the pressure of wrapping the joint to tolerate a typical treatment. The ActiveWrap® allows for a snug–fit combining maximum compression and direct cold coverage to any painful area. ActiveWrap® is easy to apply to any age athlete and will save your facility money in the long term with countless re-usable applications. Ice bags tear and cost money along with the elastic wraps or plastic that is used to secure the ice to the body. Gym facilities will further reduce the chance of dripping water on the floor reducing liability risks within the gym by using ActiveWrap®. 

Tips for using hot and cold therapy

Don't wait for an injury to incorporate ice into your training routine. Prevent overuse and typical inflammatory injuries by icing down after each workout for 15 minutes. Your cool-down phase of training is just as important as a proper warm–up. Do not sleep with an ice pack on your body. Cold therapy and use of ActiveWrap® should be no longer than 15' at a time unless otherwise directed during professional supervision. Do not lay directly as to apply your body weight on an ice pack. Ice during travel by keeping an ice pack or two at the gym and a couple at home.  If you use the ice and cold therapy a lot, it is a good idea to give your skin a rest from time to time to prevent any chance of skin irritation. A thin paper towel is always good for cold and direct skin contact.



 Please contact us if you have further questions. Once we answer them, we will add them to our FAQ page.