We have been in the medical field for two decades and we have seen how much technology and medicine, in general, has changed for all of us. For patients, it's a huge challenge to manage the details of life after surgery, so we have done the homework and have collected the best-in-class cold therapy products to make sure you find a good product at a good price with fast and reliable shipping so you can return to the life you want to live.
It's a huge challenge to manage the details of life after surgery or an injury, that's why we have collected the best-in-class cold therapy products to make sure you can easily find an excellent product at a good price with fast and reliable shipping so you can return to the life you want to live.
7 Days a Week
If you have a question, please feel free to reach out to us below in the fields provided or via the contact information found above.
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|Disclaimer - Caution, Warnings, and Requirements: By placing your Order, you acknowledge this warning|
Cryotherapy should not be used by persons with Diabetes, Raynaud's or other vasospastic diseases, cold hypersensitivity, or compromised local circulation. Please consult with your healthcare provider. You must agree with the statement below before purchasing this product: My physician has prescribed this product for my medical condition. I will read and carefully follow the manufacturer's directions provided with the unit. I assume all responsibility for the use/misuse of this cold therapy product. I will contact my physician immediately in the case of any untoward reactions caused by the use of this unit.
By purchasing this system, you certify that you are a qualified medical professional or currently under the treatment of a physician who has prescribed a Cold Therapy product. You agree to read and carefully follow the manufacturer's directions provided with the unit. You understand that the user will assume all responsibility for the use/misuse of this item. You agree to contact a physician immediately in the case of any untoward reactions caused by the use of this device.
You understand that MyColdTherapy.com is only a distributor of the product and in no way assumes responsibility for any injury it may cause due to malfunction, misuse, inappropriate application, or other reason.
Furthermore, MyColdTherapy.com cannot provide specific details as to the product's application or use, other than is provided in the product documentation, developed by this product manufacturer.
By clicking "Add to Cart" you certify that the above statement(s) is/are true. I understand that www.mycoldtherapy.com is only a distributor of the product and in no way assumes responsibility for any injury it may cause due to malfunction, misuse, inappropriate application, or other reason.
MyColdTherapy.com can provide general recommendations but cannot provide specific instructions as to the product's application or use. By purchasing this product you certify that the above statement(s) is/are true. Please consult your doctor if you are Diabetic or suffer from poor circulation or neuropathic (nerve) disorders.
NEVER HAVE DIRECT SKIN CONTACT WITH ANY OF THE COLD THERAPY PADS.
Warranty And Return Information: Due to the medical nature of this product, we cannot accept returns once the product has been shipped unless defective and covered under the manufacturer's warranty.
By clicking "Add to Cart" you certify your acceptance of the above statements.
Frequently Asked Questions
Please contact us if you have further questions. Once we answer them, we will add them to our FAQ page.
ll Important - Please Read
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. MyColdTherapy.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.
Mistakes happen: most orders made by mistake (i.e. a left instead of a right) are eligible for an exchange if the incorrect size or item was ordered. All items must be in NEW condition to be exchanged (they cannot be used). There is not a restocking fee but a shipping fee will apply if MyColdTherapy.com is asked to send a shipping label. Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@mycoldtherapy.com
If you have additional questions please contact customer support by phone during normal business hours.
Returns can be accepted if returned within a 7-day window after delivery and are in new condition (UNUSED) and in their original packaging with instructions. Shipping fees will apply.
A 20% restocking fee will apply.
Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@mycoldtherapy.com
If the sender wishes to ship the item back to MyColdTherapy.com, please affix the authorization number to the box or shipping label, do not write on the box. MyColdTherapy.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, MyColdTherapy will send you a return shipping label and the cost of that shipping will be deducted from the refund.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. Do not write RA#s on the product boxes. If an RA# is written in such a manner that the packaging of the item is defaced, a refund will not be issued.
Without an RA#, we regret that we cannot issue you a full refund. So please obtain an RA# in advance.
The below items are not eligible for return or exchange:
- Cold Therapy Units and/or Pads
- TENS units
- HyperIce products
The above products are available for warranty only replacement. If you have a question about the return eligibility of a particular product please contact customer service.
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse or failure to properly maintain the equipment to manufacturers specifications.
Most Cold Therapy Units are eligible for FREE SHIPPING - Free shipping applies to 5-10 day shipping.
Please remember, MyColdTherapy is not UPS, USPS or FedEx. If your package does not arrive in a timely manner, we can help you file a claim with the shipping provider, but once we get the packing to the shipping provider, timely shipping is their duty to you. MyColdTherapy's duty to you is to get the package to the shipper in a timely manner: we will hold up our end of the bargain.
Priority Mail by the USPS is not guaranteed. This is a USPS policy, not MyColdTherapy.
Only UPS air and Priority Mail Express is guaranteed.
Products eligible for free shipping will have a free shipping option at checkout. Please note that we ship all items "no signature required".
Fixed shipping charges are for standard delivery.
If you wish to receive your products faster, at check out you will be provided with all the options that USPS and UPS have to offer.
Shipping Cutoff Time
If ordered by 1:00 PM EST, your order will ship that day unless an unforeseen "out of stock" event occurs. If this is the case, you will receive a call or email within 1 hour of placing the order.
WEEKENDS & AFTER 1:00PM EST ORDERS
If you place your order on the weekends or after 1:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday. If you have any questions, please call us at the below number. If you need anything urgently, please call and we can let you know if we can get it out the same day or not.
Due to the medical nature of this product, we cannot accept returns once the product has been shipped unless defective and covered under the manufacturer's warranty.
If you have questions, please contact us at CS@mycoldtherapy.com and we would be happy to assist you.