We have been in the medical field for two decades and we have seen how much technology and medicine, in general, has changed for all of us. For patients, it's a huge challenge to manage the details of life after surgery, so we have done the homework and have collected the best-in-class cold therapy products to make sure you find a good product at a good price with fast and reliable shipping so you can return to the life you want to live.
It's a huge challenge to manage the details of life after surgery or an injury, that's why we have collected the best-in-class cold therapy products to make sure you can easily find an excellent product at a good price with fast and reliable shipping so you can return to the life you want to live.
Customer Service
CS@mycoldtherapy.com
5 Days a Week
9am-4pm
704-953-2545
If you have a question, please feel free to reach out to us below in the fields provided or via the contact information found above.
Discount Codes
Take$10
Save $10.00 on a DonJoy IceMan CLEAR3 when you use “Take$10” at checkout.
Return Policy
ll Important - Please Read
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. MyColdTherapy.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.
Exchange Policy:
Mistakes happen: most orders made by mistake (i.e. a left instead of a right) are eligible for an exchange if the incorrect size or item was ordered. All items must be in NEW condition to be exchanged (they cannot be used). There is not a restocking fee but a shipping fee will apply if MyColdTherapy.com is asked to send a shipping label. Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@mycoldtherapy.com
If you have additional questions please contact customer support by phone during normal business hours.
Return Policy:
Returns can be accepted if returned within a 14-day window after delivery and are in new condition (UNUSED) and in their original packaging with instructions. If plastic pad bag is opened, the package cannot be returned. Shipping fees will apply.
A 20% restocking fee will apply.
Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@mycoldtherapy.com
If the sender wishes to ship the item back to MyColdTherapy.com, please affix the authorization number to the box or shipping label, do not write on the box. MyColdTherapy.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, MyColdTherapy will send you a return shipping label and the cost of that shipping will be deducted from the refund.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. Do not write RA#s on the product boxes. If an RA# is written in such a manner that the packaging of the item is defaced, a refund will not be issued.
Without an RA#, we regret that we cannot issue you a full refund. So please obtain an RA# in advance.
The below items are not eligible for return or exchange:
- Cold Therapy Units and/or Pads
- TENS units
- HyperIce products
The above products are available for warranty only replacement. If you have a question about the return eligibility of a particular product please contact customer service.
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse or failure to properly maintain the equipment to manufacturers specifications.
Shipping
Most Cold Therapy Units are eligible for FREE SHIPPING - Free shipping applies to 5-10 day shipping.
Please remember, MyColdTherapy is not UPS, USPS or FedEx. If your package does not arrive in a timely manner, we can help you file a claim with the shipping provider, but once we get the packing to the shipping provider, timely shipping is their duty to you. MyColdTherapy's duty to you is to get the package to the shipper in a timely manner: we will hold up our end of the bargain.
Priority Mail by the USPS is not guaranteed. This is a USPS policy, not MyColdTherapy.
Only UPS air and Priority Mail Express is guaranteed.
Products eligible for free shipping will have a free shipping option at checkout. Please note that we ship all items "no signature required".
Fixed shipping charges are for standard delivery.
If you wish to receive your products faster, at check out you will be provided with all the options that USPS and UPS have to offer.
Shipping Cutoff Time
If ordered by 1:00 PM EST, your order will ship that day unless an unforeseen "out of stock" event occurs. If this is the case, you will receive a call or email within 1 hour of placing the order.
WEEKENDS & AFTER 1:00PM EST ORDERS
If you place your order on the weekends or after 1:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday. If you have any questions, please call us at the below number. If you need anything urgently, please call and we can let you know if we can get it out the same day or not.
Warranty
Due to the medical nature of this product, we cannot accept returns once the product has been shipped unless defective and covered under the manufacturer's warranty.
If you have questions, please contact us at CS@mycoldtherapy.com and we would be happy to assist you.
Disclaimer
| Disclaimer - Caution, Warnings, and Requirements: By placing your Order, you acknowledge this warning |
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Cryotherapy should not be used by persons with Diabetes, Raynaud's or other vasospastic diseases, cold hypersensitivity, or compromised local circulation. Please consult with your healthcare provider. You must agree with the statement below before purchasing this product: My physician has prescribed this product for my medical condition. I will read and carefully follow the manufacturer's directions provided with the unit. I assume all responsibility for the use/misuse of this cold therapy product. I will contact my physician immediately in the case of any untoward reactions caused by the use of this unit.
By purchasing this system, you certify that you are a qualified medical professional or currently under the treatment of a physician who has prescribed a Cold Therapy product. You agree to read and carefully follow the manufacturer's directions provided with the unit. You understand that the user will assume all responsibility for the use/misuse of this item. You agree to contact a physician immediately in the case of any untoward reactions caused by the use of this device.
You understand that MyColdTherapy.com is only a distributor of the product and in no way assumes responsibility for any injury it may cause due to malfunction, misuse, inappropriate application, or other reason.
Furthermore, MyColdTherapy.com cannot provide specific details as to the product's application or use, other than is provided in the product documentation, developed by this product manufacturer.
By clicking "Add to Cart" you certify that the above statement(s) is/are true. I understand that www.mycoldtherapy.com is only a distributor of the product and in no way assumes responsibility for any injury it may cause due to malfunction, misuse, inappropriate application, or other reason.
MyColdTherapy.com can provide general recommendations but cannot provide specific instructions as to the product's application or use. By purchasing this product you certify that the above statement(s) is/are true. Please consult your doctor if you are Diabetic or suffer from poor circulation or neuropathic (nerve) disorders.
NEVER HAVE DIRECT SKIN CONTACT WITH ANY OF THE COLD THERAPY PADS.
Warranty And Return Information: Due to the medical nature of this product, we cannot accept returns once the product has been shipped unless defective and covered under the manufacturer's warranty.
By clicking "Add to Cart" you certify your acceptance of the above statements.
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FAQ
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Frequently Asked Questions
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DonJoy and Aircast
CryoCuff IC
Q: Can the compression feature be turned off while it is running?
A: You can adjust compression by loosening the straps on the pad. The system works by pumping water into and then draining the pad. So the compression is automatic but varies with the amount of compression applied manually to the pad.
Q: Can this also be used as a Gravity-Fed system if you don't plug it in?
A: Yes!
Q: Are the cuffs sterile to be used in the post-surgical dressing?
A: No the cuffs for this unit are not sterile.
Q: Looking at purchasing the Aircast cryo- cuff IC for the knee, size M. Does it come with an AC adapter for the car or can one be purchased?
A: At this time AirCast does not offer a car adapter for the IC Cooler. If you need a cooler with a mobile option consider the Breg Kodiak w/ battery or the Thermazone system
Q: I have pins and anchors for a crushed elbow, will this be good for me?
A: As a good general rule, it is best to ask your orthopedic surgeon about how Cold Therapy will affect the desired rehab outcome.
Q: Does this unit come with the power cord?
A: Yes, all motorized coolers come with a power cord. We do sell replacement power cords for most of our coolers for customers who misplace the power cord.
Q: My Aircast Cold therapy machine seems to be clogged with something and will not pump up or compress like it did for my first shoulder. How can I try to clean it and remove what looks like maybe there is some mold in it?
A: Call Aircast Product support at 888-405-3251 to see if they can troubleshoot the issue with you. If it is still not working, you may be able to just buy a new Shoulder cuff if the cooler is still working well.
Q: Is unit plug-in or battery powered
A: The Aircast Cryo IC cooler is a plug-in unit.
Q: Could you purchase an additional attachment?
A: Yes! We have all cuffs available for purchase individually on the website.
Q: Does this unit come with the shoulder, knee, ankle and rib/back attachments?
A: The Cryo/Cuff IC cooler can be purchased with a specific cuff. When ordering, make sure to use the drop-down menu to select which specific cuff is needed.
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Ossur
Q: How long are the hoses on the Ossur cold rush unit
A: The hose that comes with the Ossur Cold Rush is 72 inches long. That is the longest hose of any cold therapy cooler. Each Ossur Cold Rush pad has an approximately 6-inch hose extension as well.
Q: Could you please provide the dimensions of the lumbar pad for the Ossur Cold Rush machine? I had surgery on my sacroiliac joint and am trying to decide between the lumbar and rectangular pads.
A: The dimensions of the Lumbar pad are 13"X9".
Q: Does this model pulsate comparably to more expensive models, or just "compress"?
A: The Ossur Cold Rush is a passive compression system i.e. the compression comes from the strapping on the pad. The Cold Rush is not an active compression machines. Consider the AirCast IC Unit as an alternative with active compression at this price point
Q: I have lost the power cord for my machine. Is it possible to order another one?
A: Yes, we sell replacement power supply units for the Ossur Cold Rush.
Q: I'm a bit confused. Does this machine use only cold water or cold water and ice?
A: This machine uses ice and cold water.
Q: Is this battery or strictly electric
A: Electric only
Q: Do you sell the knee pads separately? Or can you direct me to someone who does? We already have your machine.
A: Yes, you can just purchase the pads separately.
Q: Can you purchase a replacement pad?
A: Yes, here is the link to purchase replacement pads for the Ossur Cold
Q: What is your total cost for the Ossur Cold Therapy System with the right hip pad, and how much is shipping? Thank you.
A: $149.00. This is not a typo.
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Breg
Q: Is the knee pad included?
A: You have two great options for Breg: 1) Cooler only; 2) Cooler with Pad; 3) or just the pads
Q: My son bought a Polar Care Cube for his ACL surgery. My wife is going to have bunion surgery this week, do you have the fitting for a foot?
A: Breg does not make a specific forefoot pad. The Polar Knee pad is very similar to their universal pad and with velcro straps or an ace bandage would be a good choice.
Q: Do you require a prescription?
A: Breg Polar Care devices are classified as Class II medical devices. A prescription or written order from your health care provider is required.
Q: Does the Kodiak product come with the battery pack?
A: The battery is sold as an optional accessory
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HyperIce
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ACTIVEWRAP SIZING GUIDE
SHOULDER ICE WRAP: ActiveWrap's Sm-MD shoulder ice wrap is the popular choice for youth, women and small frame individuals. The main difference is in the arm sleeve opening and the shorter adjustable chest strap with this model. If you happen to be a smaller frame bodybuilder with large arms please opt for our LG-XL size to accommodate your build. For most adults, the best choice is the Lg-XL size for versatility. We can customize any shoulder by adding a smaller or larger chest strap to your order.
FOOT AND ANKLE HEAT ICE WRAP: - ActiveWrap® Foot and Ankle Ice Wrap can hold 2-3 packs comfortably in a wrap. Often times only one pack is needed during treatments (such as Achilles or Sever's Disease injuries) allowing you more size flexibility and the freedom to cycle extra packs in and out of the wrap for additional treatments. This allows for ice that is always ready without the wait for re–freezing. Support can be worn to increase warmth and circulation to the joint without thermal inserts.
Sizing Measurements
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Xs Childs 3 and under; Childs elbow under 60 lbs SPECIAL ORDER
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Small/Md Mens 3 to 10; Wmns 3-11
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Large/XL Mens 10 and up; Wmns 11 and up
KNEE HEAT ICE WRAP: In general, most kids, women, and men under 140 lbs will fall under our Sm/Md size. To make certain, simply measure 3 inches above the knee and if you are under 17 inches around you will take a Sm/Md.
Everything over 17 inches we suggest a Lg/Xl wrap or X-Wide Model (that holds up to 3 packs). All thermal inserts are the same 7 x 10" inch size regardless of wrap size. Our Lg/Xl wrap is equipped with extra long compression straps to handle larger size legs and increased wrapping for more support to the joint. Our X-Wide is set up with a larger plush body and smaller straps to hold 3 packs at a time for more coverage around the knee for post-op or severe swelling indications. You can also add the XL 53" compression strap for more pressure if you prefer.
WRIST/HAND HEAT ICE WRAP: Our wrist/hand wrap is a universal one size fits most wrap. It can be used either left or right hand. The design is optimally applied with one therapy pack during a given treatment however you can utilize 2 with one pack on top and one on the bottom if desired. The wrist support is an effective ergonomic aid for CPU activities when one pad is placed under the palmar surface of the hand. Use without thermal inserts for continuous heat retention to the joint. This wrap is great for Carpal Tunnel Applications
BACK HEAT ICE WRAP: The XS- MD size fits young adults all the way up to an adult waist of 34". The Lg -XL is built for adult waists 35" up to 54". The product holds one large 7 x 10" hot/cold pack and can be worn for mild to moderate support around abdominal and low back areas. The XL back covers more surface area with a 13.5' x10" pack
ELBOW HEAT ICE WRAP: The Xs-Sm Elbow Heat and Ice Wrap is for petite/small elbows and designed to deliver a low profile treatment usually unavailable to smaller limbs. The Md-Lg size is our most popular size for average size adult arms. The Xl is designed for individuals with big arms/biceps.
HIP ICE WRAP | HIP HEAT WRAP: This is a one size fits most. We have reduced the profile fit for 2017. You have an optional leg strap to secure pack when walking.
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What is Cryotherapy and the benefits of using a cold pack on injury- Answer: Practice of using cold therapy to aid in recovery. Ice is used immediately after an injury to prevent swelling and pain. It reduces pain and inflammation, limits scar tissue and decreases muscle contraction. Cold therapy reduces blood flow to the area which reduces bruising. When the involved area is reduced in temperature to around 60-61 degrees Fahrenheit nerve conduction is reduced resulting in a pain relief effect.
How long should I use cold therapy for? Answer: Up to 72 hours post-injury and you can ice up to 3-4 daily until the pain, swelling, throbbing subside.
Can I walk with my ActiveWrap Foot Wrap? Answer: YES…around the house. Simply remove the pouch underneath the arch and you have full flexibility of movement during treatment for Ankle, Achilles or injuries to the top side of the foot. Our knee/leg wrap also allows freedom of basic movement without slipping but is not designed for use during a workout.
How long do the ice packs stay cold? Answer: ActiveWrap® packs are designed to keep the optimally desired cold at the foot (between 40 to 50 degrees) for over 20' minutes when applied. The standard recommended treatment time is 15'. Ice packs claiming to stay cold for several hours at a time are generally chemical based and reach temperatures that can be harmful to the skin and underlying tissue. Remember a colder pack does not mean a quicker recovery.
How long do the packs stay warm? Small packs retain their warmth about 20 minutes however the benefits continue long past this when used inside our thermal heat retaining compress. Our compress locks in the pack's warmth for another full 20 minutes minimum after. Our large packs provide up to 40 minutes of warmth.
How long do my ActiveWrap Ice Packs last? Typically under every day clinical use 2-3 years before we recommend replacing the packs.
What is the difference with your ice packs compared to basic drugstore ice packs? Answer: ActiveWrap® ice packs are uniquely manufactured to prevent "gel migration." This means that our gel material is elastic or rubbery by nature and can not be pushed or flattened from one side to the other. If you imagine a tube of toothpaste being pushed from the bottom up, this is how traditional gel packs have reacted under pressure. ActiveWrap® ice packs deliver a uniform blanketing treatment when used for both heat and or ice therapy. No migration...no bare spots...a big difference.
Are the products Non-Toxic? Yes, all ActiveWrap® products are made with a food grade gel and registered with the FDA.
How do I HEAT my ActiveWrap® packs? Remove from the nylon pouch and place in a shallow microwave container. Fill the container just enough to cover the pack and follow the time instructions located on the actual pack (see image below). Small packs typically heat in 1-1.5 minutes and our Large packs range from 1.5 - 2 minutes time. Upon removing from microwave, empty hot water out and test pack for heat following all precautions as per each pack.
Are ActiveWrap's designed for use during activity? Answer: ActiveWrap® is designed for before and after sport or therapy. However, our BACK wrap can be used during activity and as a lightweight compression support around the back.
Is there any kind of warranty? Answer: YES. The ActiveWrap® PAIN-FREE WARRANTY. All items are complete with a full one year warranty. The best in the business.
How do I clean my wrap? Answer: A simple fresh water rinse and hang dry will keep your wrap clean for years to come.
I use ice cubes and an elastic wrap in the gym…why should we use ActiveWrap? Answer: Why did we switch from horse-drawn carriages to automobiles? Modern materials and efficiency. Ice is often hard and sharp resulting in discomfort when compressed against the skin. This leads to an individual having to reduce the pressure of wrapping the joint to tolerate a typical treatment. The ActiveWrap® allows for a snug–fit combining maximum compression and direct cold coverage to any painful area. ActiveWrap® is easy to apply to any age athlete and will save your facility money in the long term with countless re-usable applications. Ice bags tear and cost money along with the elastic wraps or plastic that is used to secure the ice to the body. Gym facilities will further reduce the chance of dripping water on the floor reducing liability risks within the gym by using ActiveWrap®.
Tips for using hot and cold therapy
Don't wait for an injury to incorporate ice into your training routine. Prevent overuse and typical inflammatory injuries by icing down after each workout for 15 minutes. Your cool-down phase of training is just as important as a proper warm–up. Do not sleep with an ice pack on your body. Cold therapy and use of ActiveWrap® should be no longer than 15' at a time unless otherwise directed during professional supervision. Do not lay directly as to apply your body weight on an ice pack. Ice during travel by keeping an ice pack or two at the gym and a couple at home. If you use the ice and cold therapy a lot, it is a good idea to give your skin a rest from time to time to prevent any chance of skin irritation. A thin paper towel is always good for cold and direct skin contact.
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Please contact us if you have further questions. Once we answer them, we will add them to our FAQ page.
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