Accessibility and Website Disclaimer

My Cold Therapy is committed to making our website, mycoldtherapy.com, accessible to all users, including those with disabilities. We will make reasonable accommodations for people with disabilities in accordance with the Americans with Disabilities Act.

Our goal is to provide an accessible website that conforms to Section 508 Guidelines and the World Wide Web Consortium’s Accessibility Guidelines. Some existing content may not be in compliance, and some content may meet only the minimum required compliance standards. This will be resolved in an ongoing manner by updating existing website content and format, and continue efforts to monitor and maintain acceptable compliance levels.

While every effort will be made, it is understood that creating accessible formats for some documentation and graphical renderings maintained by My Cold Therapy website may be technologically unfeasible, impractical, or creates an undue hardship to My Cold Therapy website operations.

We continue to make every effort to test the website and to remove barriers that prevent persons with disabilities from interacting with or accessing information made available on our website. If we become aware of content that does not conform to the WCAG 2.0 Level AA standards, we will make reasonable good faith efforts to make the content conform to the standards. We cannot control or correct problems with these third-party sites, but please let us know if you encounter difficulty with the sites we link to so we can pass the information along to the owners of those websites. You may also want to address your concerns directly to these third parties.

While this policy does provide the standard for individuals with disabilities to access Web-based information, this policy cannot anticipate every accessibility need, due to known limitations of existing technology. There may be other circumstances, independent of technology that may limit the accessibility of the My Cold Therapy website.

Adobe Acrobat

Adobe Acrobat is required to view and print PDF documents that appear on this website. Download the latest free version of Adobe Reader in order to improve the viewing of these files. We are currently working on our processes to ensure all PDFs are accessible.

While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website, particularly as it relates to content by third parties. The My Cold Therapy website is not responsible for ensuring that third-party content, software/tools, widgets, Add-ins, APIs, etc., which are not owned by My Cold Therapy website but are otherwise located on or linked to the My Cold Therapy website, conform to WCAG 2.0 Level AA, and shall not be liable if they are inaccessible to individuals with disabilities.

Accessibility Assistance

We welcome your feedback on the accessibility of the My Cold Therapy website. If you encounter any accessibility barriers, please let us know:

  • Submit an Online Form
  • Phone: (704) 953-2545
  • Email: cs@mycoldtherapy.com
  • Postal address: 3925 Morris Field Dr. Charlotte NC 28208

To enable us to respond in a manner that will be of most help to you, please indicate:

  • The nature of the accessibility need
  • Your preferred format (electronic format, large print, etc.).
  • The web address of the requested material
  • Your full contact information, so we can reach you if additional information is required.