Frequently Asked Questions

All orders in by 1PM EST will go out the same day if the product is in stock (you will be emailed if product is out of stock). Cold therapy units and Next Day shipping will take priority.

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a full refund minus a 3.5% cancellation fee. If your order has already been shipped, you may return the product(s) for a refund (see our Return Policy for more information).

All of our products here should qualify for most FSA/HSA purchase criteria. Plan criteria may vary by insurance and benefits provider, so check with your plan to confirm.

Yes, on all orders over $60 dollars. Cold therapy systems are sent out via UPS Ground service. Pads and lighter items are shipped via USPS

Yes please call 704-953-2545 between 9AM- 4PM EST.

MyColdTherapy.com does not have a Medicare supplier number. Therefore, Medicare will not pay for any medical supplies you purchase from this site and you will be financially responsible for full payment. You can visit medicare.gov for more information on coverage.

All of the cold therapy pads come with straps, except the Don Joy large and small rectangular pads as well as the Breg Large rectangular pads and the Breg TMJ pad.

Universal Pad or Universal XL Pad can be used as an Alternative to McGuire Knee Wrap - McGuire has Open Patella, Universal Pad functions as a Closed Patella Knee Wrap

8.5 on the OEM plug

12 on the OEM plug

Chosen machine, power supply, Hosing, Instruction manual, and cold therapy pad ( If selected from drop down menu)

The general rule is if you have a 42 inches or bigger chest male or female go with the XL shoulder pad.

The general rule is if you have a 42 inches or bigger chest male or female go with the regular shoulder pad.