I ordered a product (hip ice pad attachment) and when it came I opened the plastic bag it came in, only to find the attachment is not compatible with my Berg ice machine. When I contacted customer service they told me since I opened the plastic bag it is not returnable. I opened the bag so I could see if the attachment fit. Now I’m out $85 for something I am unable to use. Worst customer support ever!

Works as advertised, I think it’s a perfect system for what I need

This was a replacement purchase because the first machine broke. There is a connector joint between the pad and the machine that broke. It was only one and 1/2 years old. It is a good product for icing, but very expensive to have to replace that shortly. The new machine had a different connecting joint. Maybe this was a design flaw?

Hello, They came and did not fit my DonJoy clear. I thought I read they would? So not worth the return mailing expense? Great idea to drain my pads, oh well. If you know of any one who could use them and just pay the mail cost let me know? I hate to see them go waste.

I've been using the Polar Care Wave on my recent knee replacement for about 6 weeks, at the recommendation of my surgeon, and it seems to have done well at reducing inflammation. The only problem is that the velcro closures have worn a spot where they grab the pad, and now they sometimes pop off during compression unless I put a hand on them and hold them in place. For $110 you would hope they would last longer.

I first used the cube polar system 10 years ago for my shoulder. An orthopedic surgeon recommended it and I love it. I’ve just recently had another injury with my wrist and learned that I could buy other pads that would work on the system. I got the hand wrist wrap, which worked perfectly. I highly recommend this system.

The cold and compression work great, but some things could be improved.

First, the new display is not great. You can’t see the setting lights during the daytime, so you really can’t see the time, pressure, or on/off setting. I have to cover the lights with my hand so I can actually see them. This new display seems much worse than the prior model.

Second, the unit lid is not that easy to close when filling with new ice or water. It’s gotten jammed and not closed properly on numerous occasions. It’s even harder to close (and open) if you’re putting frozen ice bottles in it (which is very common advice).

Overall it’s fine and gets the job done, but these two issues are annoying. It seems like they improved the unit compared to the prior generation, but I can’t confirm bc I’ve only owned this one.

Saves money on ice and makes refilling much more easy.

Although the machine is pricey it does work great. Staying cold through entire therapy session is wonderful and the compression feature is awesome. Have used it daily since receiving it to relieve pain and swelling in my knee at the end of the day from therapy.

I was skeptical so I waited too long to order this. I wish I had it to use right after surgery. I got it 2 weeks after surgery on my knee and this machine is a complete life saver. Will be ordering additional pads for shoulder of back!!

Had knee surgery. Friend had Iceman machine, I just needed to order the replacement pad.
It fit’s & works perfectly.

My husband got this wrap in the hospital after his knee replacement surgery. We have used it so much, and when we replaced it, we ordered the same exact wrap. My sister was visiting and was having some pain and swelling in her ankle and knee. We wrapped her ankle in the old wrap and her knee in the new wrap. She loved them so much, we ordered the knee and ankle wraps and had them sent to her.

Works very well, was pleasantly surprised!

I recently injured my shoulder from a fall that occurred during a fishing trip. Nothing broken or dislocated. Just extremely painful and very limited mobility. I ordered this pad and have been using it daily since I received it. Works great, easy to apply and works exactly as advertised. I would highly recommend this for anyone experiencing shoulder pain requiring cold therapy

Delivery was quick. Breg Wave is easy to set up, easy to use, and very effective!

I recently fell during a fishing trip. I already own an Omni Ice cold compression machine and two accessory pads. I immediately searched and purchased the Omni Ice shoulder pad with the XL STRAPS. I WATCHED THE ONLINE VIDEO TO MAKE SURE I PROPERLY ATTACHED THE SHOULDER PAD AND ADJUSTED IT. I increased the level of compression to see if I could feel any compression using the pad and felt none. This pad did not work for me at all. It got cool but did not provide any compression as advertised. I would not recommend this pad for a shoulder injury where cold and compression is expected. I own a knee pad and a hip pad and they both work as advertised. This does not!

Love the back brace!

I received my Polar Care Wave very quickly and was able to use it prior to surgery. The compression is nice and snug and the pad gets very cold and stays cold throughout your treatment. The large pad is big enough to cover the brace I cannot remove post surgery and I'm still benefiting from the Cold therapy over the brace. The machine is very easy to use and easy to keep cold. I'm extremely happy with the purchase.

So thankful we purchased the Polar Cube. It provided needed cooling therapy after reverse shoulder replacement surgery.

So thankful we purchased our

Great product. Easy to use and very helpful.

excellent customer service

My husband had knee replacement surgery and an ice machine was suggested. Ordered and love it. Easy to use and gives a more uniform coldness.

Addresses pain and swelling after surgery issues after surgery as well as the more expensive unit we leased for the first few weeks.

Very nice bag with hard bottom and long adjustable carry strap.