All orders in by 1PM EST will go out the same day if the product is in stock (you will be emailed if product is out of stock). Cold therapy units and Next Day shipping will take priority.
How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a full refund minus a 3.5% cancellation fee. If your order has already been shipped, you may return the product(s) for a refund (see our Return Policy for more information).
Can I use my HSA/ FSA card?
All of our products here should qualify for most FSA/HSA purchase criteria. Plan criteria may vary by insurance and benefits provider, so check with your plan to confirm.
Do You offer free shipping?
Yes, on all orders over $60 dollars. Cold therapy systems are sent out via UPS Ground service. Pads and lighter items are shipped via USPS
Do you offer Saturday Delivery?
Yes please call 704-953-2545 between 9AM- 4PM EST.
Do You accept Medicare?
MyColdTherapy.com does not have a Medicare supplier number. Therefore, Medicare will not pay for any medical supplies you purchase from this site and you will be financially responsible for full payment. You can visit medicare.gov for more information on coverage.
Do the cold therapy pads come with straps?
All of the cold therapy pads come with straps, except the Don Joy large and small rectangular pads as well as the Breg Large rectangular pads and the Breg TMJ pad.
What is the difference between the Breg Kodiak and Breg Cube?
What is the proper knee pad for the Don Joy Iceman and Classic 3?
Universal Pad or Universal XL Pad can be used as an Alternative to McGuire Knee Wrap - McGuire has Open Patella, Universal Pad functions as a Closed Patella Knee Wrap
What is the voltage on a Don Joy Clear 3 plug?
8.5 on the OEM plug
What is the voltage on a Don Joy Classic 3?
12 on the OEM plug
What comes in the box with a cold therapy system?
Chosen machine, power supply, Hosing, Instruction manual, and cold therapy pad ( If selected from drop down menu)
What size shoulder pad should I purchase for the Aircast, Breg Kodiak, Breg Cube?
The general rule is if you have a 42 inches or bigger chest male or female go with the XL shoulder pad.
What size shoulder pad should I purchase for the Don Joy Clear 3 and Classic 3?
The general rule is if you have a 42 inches or bigger chest male or female go with the regular shoulder pad.
Please contact us if you have further questions. Once we answer them, we will add them to our FAQ page.
Our replacement strap sets are hand-picked for durability. Made here in the USA.