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Due to the medical nature of this product, we cannot accept returns once the product has been shipped unless defective and covered under the manufacturer's warranty.
If you have questions, please contact us at CS@mycoldtherapy.com and we would be happy to assist you. Call us at 704-953-2545
Our replacement strap sets are hand-picked for durability. Made here in the USA.
Check out our collection of carry bags for the ultimate in cold therapy portability
Add our ice freeze bags to your order. Less icemaking, less refills, less mess!