I ordered a product (hip ice pad attachment) and when it came I opened the plastic bag it came in, only to find the attachment is not compatible with my Berg ice machine. When I contacted customer service they told me since I opened the plastic bag it is not returnable. I opened the bag so I could see if the attachment fit. Now I’m out $85 for something I am unable to use. Worst customer support ever!
Hi Sandi, we're sorry to hear about your experience. We understand how frustrating this must be and appreciate your feedback. Unfortunately there are strict guidelines involving medical products. We do state on our website that pads cannot be returned once the sealed bag has been opened. We apologize for any inconvenience.
I first used the cube polar system 10 years ago for my shoulder. An orthopedic surgeon recommended it and I love it. I’ve just recently had another injury with my wrist and learned that I could buy other pads that would work on the system. I got the hand wrist wrap, which worked perfectly. I highly recommend this system.
Works well with the cube. Smaller than anticipated.
I First ordered the Breg Polar cube after shoulder replacement surgery, and it was a God send!! Ease of use, comfort, and ability to stay cold for long periods make this a game changer. Then my wife hurt her knee, so I ordered the knee attachment. I can not say enough good about this equipment. I highly recommend it for any cold therapy needed. They have several different attachments.
I had a Bregg cold therapy pump for a pervious shoulder repair . I just had my knee replaced and thought of the ice and cold pack use and looked at the availability of a knee attachment and bought it and it saves on ice purchasing to ice my knee twice a day and works incredible

