Angela (I think) was the customer service person who helped me with my order. She was outstanding. I needed the pad the next day and she was able to expedite my order for a 2-day delivery which worked out great. She verified the connection type with our ice machine and made certain that everything would work out.
The pad was just what I needed for my rotator cuff surgery repair.
While wearing a T-shirt, this pad does a solid job of applying cold to the shoulder area. The challenge that you may experience, especially if the affected shoulder prevents much movement from that arm, is getting it strapped on properly. Between the Velcro pad sticking to other straps or other parts of the pad, and not being able to grab it with your good arm as it’s out of reach, putting this thing on securely can be a challenge.
If you have anyone to help you put it on, it’s great!
I got the universal pad and works good. This is my 4th shoulder surgery and wanted to get a bigger pad. Love the size of the new pad.
I had to replace the pad because the original one sprung a leak. The replacement pad did not have any fluid in the pad. It does work but it doesn't seem as cold as the original. I needed to replace the pad since I borrowed the ice machine from a neighbor.
This product needs to come in a variety of sizes. The one size fits all is not adequate for a large hand. I can not wrap the unit around my hand so as to get the cooling of my entire hand and wrist I require without removing and reapplying it differently. I have not had this type of issue with any of my other cube wraps.

