Ossur Ice or Cold therapy Pad Mgr: Thank you for the quick delivery of the new Pad! However this is my second Pad in 3 mo, but my first, directly from you. I only ordered this replacement pad from you. (The other unit from Amazon but they could not replace only this part).
It came swiftly and I absolutely love the system. I have (2) challenges however, with this product. 1) I thought the pad should last longer. It separated and became flat, and would not carry the water to that part. And 2) The product design could, be changed. The place where the hoses attach, to the pad needs a better connection. The plastic attachment should be spread out further inside the pad. That would make it more stable and not allow it to twist at the connection. Thank you for asking for my response. Hope that helps to improve your product.
