Have been using this back brace for 3 years now it last approximately 1 year and I have to replace it due to the wire breaks, I am hard on the brace due my work. Last year I ordered from a different vendor and now that vendor want to get rich quick, I found my cold therapy and I am very happy with them.
My old EXOS II back brace broke, I popped a wire. It can happen over time, not really a product problem. I'm hard on braces, this brace literally holds my spine stable during the day so I can manage the tasks of life. It dramatically extends the number of steps I can take and still manage the pain during the day. Being without it is a big problem. Think of the brace like a variable tension exoskeleton.
I ordered a replacement brace with expedited shipping (of course). The next day when processing the order, the merchant (My Cold Therapy), realized that the shipping company would be delayed due to weather. They took the initiative to route via a different company for timely delivery without any additional cost to me. What wonderful consideration, getting the brace quickly put me back in action.
And I received a remarkable good price an the brace to begin with, what a blessing!